Terms of Use
1. Introduction
Welcome to UPPERHOME Technical Services LLC ("we", "us", "our").
By accessing or using our website, services, or any related platforms (collectively, the “Services”), you agree to comply with and be bound by these Terms of Use ("Terms").
If you do not agree with these Terms, please do not use our Services.
2. Services Description
UPPERHOME Technical Services LLC provides residential and commercial maintenance and wellness services, including (but not limited to):

• Air and water system cleaning and maintenance
• Mold prevention and treatment
• Lighting and home comfort optimization
• Smart home setup and other technical services

All services are performed by qualified professionals according to local regulations and internal quality standards.
3. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to use our Services.
By booking or using our Services, you confirm that the information you provide is accurate and complete.

• 4. Booking and Payments
• Service bookings can be made through our website, phone, or official communication channels.
• Prices are provided prior to booking and may vary depending on the scope and location of services.
• Payment is required as specified (before or after service completion, depending on agreement).
• We reserve the right to refuse service in case of incorrect information, unsafe conditions, or non-payment.

All payments are processed through secure methods. UPPERHOME does not store full payment card details.

• 5. Cancellation and Rescheduling
• You may cancel or reschedule your booking at least 24 hours before the scheduled time.
• Late cancellations or no-shows may result in a cancellation fee.
• UPPERHOME reserves the right to cancel or reschedule a service due to unforeseen circumstances (e.g., safety risks, force majeure, technical issues).

6. Client Responsibilities
To ensure service quality and safety, clients must:

• Provide accurate access information and ensure a safe working environment.
• Notify our team in advance about any specific property conditions or restrictions.
• Supervise pets, valuables, and fragile items during service.

UPPERHOME is not liable for damages resulting from unsafe conditions or undisclosed property issues.
7. Liability and Insurance
We are not responsible for:

• Indirect, incidental, or consequential damages
• Natural wear and tear or pre-existing issues in systems or structures
• Events beyond our reasonable control (e.g., weather, building defects, power outages)

8. Intellectual Property
All content on our website — including text, graphics, photos, videos, logos, and designs — is the property of UPPERHOME Technical Services LLC and is protected by copyright laws.
You may not reproduce, distribute, modify, or use any materials without our written consent.
9. Prohibited UseYou agree not to:

• Use the Services for unlawful or fraudulent purposes
• Interfere with the operation or security of our website
• Misrepresent your identity or impersonate others
• Copy or extract website content without authorization

10. Privacy
Your use of our Services is also governed by our Privacy Policy.
Please review it to understand how we handle your personal data.
11. Disclaimer
Our website and services are provided on an “as-is” and “as-available” basis.
We do not guarantee uninterrupted availability, accuracy of content, or error-free performance.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, with exclusive jurisdiction of the courts of Dubai.
13. Changes to the Terms
We may update these Terms from time to time.
Any changes will be effective immediately upon posting on our website. Continued use of our Services constitutes acceptance of the revised Terms.
14. Contact Us
For questions or concerns regarding these Terms, please contact us:
UPPERHOME Technical Services LLC
Office 207, Bayswater Tower, Business Bay, Dubai, United Arab Emirates
📧 info@upperhome.ae
🌐 www.upperhome.ae