Privacy Policy
1. Introduction
Welcome to UPPERHOME Technical Services LLC ("we", "us", "our").
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We CollectWe may collect the following types of information:
a. Personal Information
  • Full name
  • Phone number
  • Email address
  • Address or location details (for service delivery)
  • Payment and billing information
b. Technical and Usage Data
  • IP address
  • Browser type and version
  • Device information
  • Date and time of access
  • Website navigation data (cookies, analytics)
c. Communication Data
  • Messages, inquiries, and feedback sent through forms, email, or messengers
3. How We Use Your InformationWe use collected information for the following purposes:
  • To provide and manage our services (installation, cleaning, maintenance, etc.)
  • To process bookings, payments, and invoices
  • To communicate with you regarding your requests, services, or support
  • To improve our website, services, and customer experience
  • To send service updates, offers, and marketing messages (only with your consent)
  • To comply with legal and regulatory requirements
4. Legal Basis for Processing (for residents of the UAE and GDPR jurisdictions)We process your personal data based on:
  • Your consent
  • The necessity to perform a contract with you
  • Our legitimate business interests (e.g., improving services, preventing fraud)
  • Legal obligations
5. How We Protect Your InformationWe implement appropriate technical and organizational measures to safeguard your data, including:
  • Secure servers and encrypted data transmission
  • Restricted access to personal data
  • Regular monitoring and updates of security systems
While we take all reasonable precautions, no system is completely secure. You share your information at your own risk.
6. Sharing and DisclosureWe may share your information with:
  • Authorized employees and service providers involved in service delivery
  • Payment processors and accounting partners
  • IT and cloud service providers
  • Legal authorities, if required by law
We do not sell or rent your personal data to any third parties.
7. Data RetentionWe retain your personal data only as long as necessary to:
  • Fulfill the purposes described in this policy
  • Comply with legal or accounting requirements
When no longer needed, data will be securely deleted or anonymized.
8. Your RightsDepending on your jurisdiction, you may have the right to:
  • Access, correct, or delete your personal data
  • Withdraw consent at any time
  • Request a copy of your stored data
  • Object to or restrict processing
To exercise your rights, contact us at: info@upperhome.ae
9. Cookies and Tracking TechnologiesOur website may use cookies and similar technologies to improve functionality and analyze usage.
You can manage or disable cookies in your browser settings.
10. Third-Party LinksOur website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
11. Updates to This PolicyWe may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated date.
12. Contact UsIf you have questions about this Privacy Policy or our data practices, please contact us:
UPPERHOME Technical Services LLC
Office 207, Bayswater Tower, Business Bay, Dubai, United Arab Emirates
📧 info@upperhome.ae
🌐 www.upperhome.ae